Well I've kept this.. This has been with me for like more than a year now.. I use to work in a Call Center.. And I've worked for 4 big call center companies here in the Philippines.. And I want to share the bloopers with you! Here goes: (some of it is in bisaya.. so i have to translate some of them.. lol and this is my first call center job.. it's all about routers.. but i'm over it now.. i think im not going back to the call girl life! hahah)
1.
CSR :Can I have the model number of your RAW-RAW?(unsa ni kanta?heheheh raw raw your boat.......buot buot ....) ()
2.
CSR : ...can I have your name pls
CUSTOMER: My name is Gary.
CSR : ok...so your name is Gary that spells as.G.A.R.C.Y.(bwahhahahha...hello
garci?)
CUSTOMER: nononono its Gary..no C.
3.
CSR : Is it running you to ask? (what?)
CUSTOMER :.......hmmm (thinking)
CSR :I mean Is it running you to ask?(not again..)
4.
CSR : your name is KEvin right?
CUSTOMER : right.
CSR : is that Ki for keylo.....
5.
CSR : thank you for that one..can i have your email address starting from the
area code.(this happens all the time dont cha think?)
CUSTOMER : excuse me.....
6.
CSR : your name is victor right?
CUSTOMER : right
CSR : is that v for voy?(haahhahahhaah)
CUSTOMER : its v for victor
CSR : right
7.
CSR :ok.grab a pin and paper...(pin? for what?)
i mean a pen and pepper>>>>>(pepper??recipe?????)
CUSTOMER: ok
8.(irrate customer??????...no worries...)
CSR : hello sir...sir...im having difficulty hearing you...
sir?????
CUSTOMER : hello..i can hear you..can you hear me
CSR : hello....hello.....
CUSTOMER : hello...fuck...hello
CSR : im sorry but our connection is bad i need to end this call..
do call us back...ok(release the call........problem solve...)
CUSTOMER : wait...hello....
9.
CSR1 : unsa ka nga team?
CSR2 :ako? blue tem!(hehheheh)
10.
CSR : your is name is EDWARD
CUSTOMER : thats right..
CSR : so thats Ei for EDWARD?
11.
CSR :ok here's your reference number
thats 1800...hahhahah mali...
12.
CUSTOMER : NETSET right?
CSR : yes this will tell you WHAT and HOW to connect your router....
13.
CSR:ok lets do a power cycle
CUSTOMER: ok
CSR: SHUP UPt YOUR COmputer...(what?)
14.
CUSTOMER : im online...
CSR : ok your online..launch your INTERNET CAFE....(what?????)
15.
CSR : are you running WIP 64 bits?(wip...wep????)
CUSTOMER :excuse me?
16
CSR: thank you very much for all those informations. now, how can u help me today?
CUST: How can i help u today? hahahaa
CSR:Let's try to refresh your internet connection. let's do the RECYCLE. CUST:DO the what?
17.
c.s.r.: (clients name) may i hold you for about 2 minutes while I gather my resources!
comment: mahiwaran lugar ang client bah???????????
c.s.r: may i have your e-mail address starting w/ the area code please?
c.s.r: may i know who is your internet explorer?
correct: may i know who is your i.s.p.?
c.s.r.: can you launch your internet service provider?
c.s.r.: please save netset on your desktop!
client: how can i save the netset on my desktop, i am using my laptop!
18
AGENT:kindly open your Internet Service Provider
CUST:what?
AGENT:can i have your email address starting with the area code? CUST:excuse me?
AGENT:just correct me if i'm wrong,right?
hahahahahahaha..
AGENT:kindly chik the intirnet conniction?
bwahahahahaha...
AGENT:how's the wayder there?
AGENT:kindly log onto linksys.com/kb and download netset
AGENT:may i have the version # of the router?
CUST:i don't know...
AGENT:okey let's PRETEND that the version # of your router is version 1.
AGENT:OK sir,i have good news FROM you because we have this online tool... harharharhar........
AGENT:thank you for CALLING EASY CONNECT and USING LINKSYS.....
19
AGENT MILKY: dont worry sir! we hav this online tool called easyconnect that will just automatically configure your router for you.. SO JUST SIT BACK, RELAX..... BECAUSE THIS GOING TO BE A NO SWEAT ACTIVITY!
CUST: ok..
AGENT: now, connect your computer to your modem. (ngee!)
20
agent : can i have ur e-mail address?
cust : my e-mail address is phil.csala@aol.com
agent : ok. lemme juz verify dat. dat's p for Faul..
-- ngek! hehehe
agent was putting cust on hold. then call got disconnected. wyL editing case notes, a new call came.
agent : thank u for patiently waiting.
cust : excuse me?
agent : i mean, thank u for calling Linksys. my name is blah blah blah..
-- mao nah! physically present.. mentally absent.. hahahahaha
agent : ok. so ds is wat we are gOing to do chris. first, we need to bypass the router and connect ur comp directly to ur router. cust : wat?! agent : KUAN.. i mean, connect ur pc directly to modem.
-- gkpOi og engLish!! hahahaha
agent : ok. thank u so much for all those information faul.
-- basta lagih f and p e-dungan.. masaUp jUD.. hehehehe..
21
rex:can you get the the model number of the linksys router pls.......is aol your internet explorer?(............dah....)
rex: may i have your first name please?
customer: marc
rex: and your second name is?
customer: second name??? hahahah
22
csr: sir! ur not listening.... i told you to look on your window right now so that we can go to the link.
cust: whatt ar yu toking bwt? i am now looking on my window.
csr: can u access the internet?
cust: no
csr: ok if thats the case we will power your modem ok.
cust: okiz
csr: close you window, ok?
cust: ok
csr: wat do u see?
cust: i see nothing
csr: y?
cust: yu told me to close my window, ryt?
csr: yes.
cust: its very dark in my room
hehe.. Enjoy!